Privacy policy

We, the operators of www.orthopaedie-duesseldorf-sued.de, take the protection of your personal data very seriously and adhere strictly to the rules of data protection law. Personal data is collected on this website only to the extent technically necessary. Under no circumstances is the collected data sold or passed on to third parties for other reasons.

The practice owner is responsible for the collection and storage of the data. Their contact details can be found in the legal notice of this website.

The following statement gives you an overview of how we ensure this protection and what kind of data is collected for what purpose.

Begriffsbestimmungen

The privacy policy of the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like first to explain the terminology used.

In this privacy policy we use, among others, the following terms:

• Personal data: personal data means any information relating to an identified or identifiable natural person (hereinafter the data subject). A natural person is regarded as identifiable who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• Data subject: a data subject is any identified or identifiable natural person whose personal data is processed by the controller.
• Processing: processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
• Restriction of processing: restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.
• Pseudonymisation: pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data is not attributed to an identified or identifiable natural person.
• Controller or controller responsible for the processing: the controller or the controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
• Processor: a processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
• Recipient: a recipient is a natural or legal person, public authority, agency or another body to which personal data is disclosed, whether a third party or not. Public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law are not, however, regarded as recipients.
• Third party: a third party is a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process personal data.
• Consent: consent means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Data processing on this website

Our website serves exclusively to provide information about our practice, our range of treatments and therapeutic options for various conditions. When you visit our website, only the data transmitted by your browser to our server is collected. This data is necessary so that our website can be displayed to you and so that you can navigate it. The legal basis for collecting the data is Article 6 (1) (f) of the EU General Data Protection Regulation. Specifically, the following data is collected when you visit our website:

• the browser types and versions used,
• the operating system used by the accessing system,
• the website from which an accessing system reaches our website (the referrer),
• the sub-pages accessed on our website by an accessing system,
• the date and time of access to the website,
• an internet protocol address (IP address),
• the internet service provider of the accessing system and
• other similar data and information that serves to avert danger in the event of attacks on our information technology systems.

In using this general data and information we draw no conclusions about the data subject. Rather, this information is required in order to

• deliver the content of our website correctly,
• ensure the lasting functionality of our information technology systems and of the technology of our website, and
• provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.

This anonymously collected data and information is evaluated by us with the aim of increasing data protection and data security at our organisation, in order ultimately to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files is stored separately from all personal data provided by a data subject and is deleted after six months at the latest.

Statutory or contractual provisions on the provision of personal data; necessity for the conclusion of a contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide it

We inform you that the provision of personal data is in part required by law (for example tax regulations) or may also arise from contractual arrangements (for example details of the contracting party). At times it may be necessary for the conclusion of a contract that a data subject provides us with personal data which must subsequently be processed by us. The data subject is obliged, for example, to provide us with personal data when our organisation concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded.

Rights of data subjects

Every data subject has the right granted by the European legislator to obtain from the controller confirmation as to whether personal data concerning him or her is being processed. If a data subject wishes to exercise this right of confirmation, he or she may at any time contact our data protection officer or another employee of the controller.

Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller, free of charge and at any time, information about the personal data stored about him or her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:

• the purposes of the processing
• the categories of personal data that are processed
• the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organisations
• where possible, the envisaged period for which the personal data will be stored, or, if this is not possible, the criteria used to determine that period
• the existence of a right to rectification or erasure of the personal data concerning him or her, or to restriction of processing by the controller, or a right to object to such processing
• the existence of a right to lodge a complaint with a supervisory authority
• where the personal data is not collected from the data subject: all available information about the origin of the data

Furthermore, the data subject has a right to be informed whether personal data has been transferred to a third country or to an international organisation. Where this is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to exercise this right of access, he or she may at any time contact our data protection officer or another employee of the controller.

Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain the immediate rectification of inaccurate personal data concerning him or her. Furthermore, the data subject has the right, taking into account the purposes of the processing, to request the completion of incomplete personal data, including by means of a supplementary statement.

If a data subject wishes to exercise this right of rectification, he or she may at any time contact our data protection officer or another employee of the controller.

Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, where one of the following grounds applies and insofar as the processing is not necessary:

• The personal data was collected or otherwise processed for purposes for which it is no longer necessary.
• The data subject withdraws consent on which the processing was based pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR, and there is no other legal basis for the processing.
• The data subject objects to the processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21 (2) GDPR.
• The personal data was processed unlawfully.
• The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
• The personal data was collected in relation to the offer of information society services pursuant to Article 8 (1) GDPR.

Where one of the above grounds applies and a data subject wishes to arrange for the erasure of personal data stored at the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, he or she may at any time contact our data protection officer or another employee of the controller. The data protection officer of the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, or another employee, will arrange for the erasure request to be complied with without undue delay.

Where the personal data has been made public by the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi and our organisation as controller is obliged pursuant to Article 17 (1) GDPR to erase the personal data, the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, taking account of available technology and the cost of implementation, will take reasonable steps, including of a technical nature, to inform other controllers processing the published personal data that the data subject has requested from those other controllers the erasure of any links to, or copies or replications of, that personal data, insofar as the processing is not necessary. The data protection officer of the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, or another employee, will take the necessary steps in each individual case.

Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the restriction of processing where one of the following conditions applies:

• The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
• The processing is unlawful, the data subject opposes the erasure of the personal data and requests instead the restriction of its use.
• The controller no longer needs the personal data for the purposes of the processing, but the data subject requires it for the establishment, exercise or defence of legal claims.
• The data subject has objected to the processing pursuant to Article 21 (1) GDPR and it is not yet clear whether the legitimate grounds of the controller override those of the data subject.

Where one of the above conditions applies and a data subject wishes to request the restriction of personal data stored at the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, he or she may at any time contact our data protection officer or another employee of the controller. The data protection officer of the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, or another employee, will arrange for the restriction of processing. Every data subject affected by the processing of personal data has the right granted by the European legislator to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit this data to another controller without hindrance from the controller to which the personal data was provided, where the processing is based on consent pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR, or on a contract pursuant to Article 6 (1) (b) GDPR, and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising the right to data portability pursuant to Article 20 (1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

To exercise the right to data portability, the data subject may at any time contact the data protection officer appointed by the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi, or another employee. Every data subject affected by the processing of personal data has the right granted by the European legislator to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her which is carried out on the basis of Article 6 (1) (e) or (f) GDPR.

In the event of an objection, the specialist practice for orthopaedics and trauma surgery Dr. Amir R. Ghasemi will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or which serve the processing, establishment, exercise or defence of legal claims.

Every data subject affected by the processing of personal data has the right granted by the European legislator to withdraw consent to the processing of personal data at any time.

If the data subject wishes to exercise the right to withdraw consent, he or she may at any time contact our data protection officer or another employee of the controller.

Use of cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use what are known as cookies on various pages. These are small text programs that are stored on your computer (in your browser) after visiting our website. If you visit our website again afterwards, the browser you use sends the information stored in the cookie to our website and can, for example, make navigation easier for you because preferences are retained. Cookies are not viruses and cannot install malware on the computer. They are only short texts exchanged between web server and browser. The following types of cookie are used on our website:

• Transient cookies (temporary cookies)
  These cookies are stored only for the period during which you use your browser. They store a session ID with which various requests from your browser can be assigned to the shared session. This allows your computer to be recognised when you return to the website. As soon as you close the browser, these cookies are also deleted automatically.
• Persistent cookies (cookies with a limited lifetime)
  These cookies differ from transient cookies only in that they are not deleted automatically when the browser is closed, but only after a preset time. You can delete these cookies at any time through the settings of your browser, however.

In principle you can configure the settings of your browser so that cookies are not accepted and stored at all, or only to a limited extent. If you make use of this option, however, this may lead to restrictions in the usability of our website.

Notification of changes

Changes in the law or changes to our internal processes may make it necessary to adapt this privacy policy. In the event of such a change we will inform you no later than six weeks before it takes effect. You generally have a right to withdraw the consent you have given.

Please note that (unless you make use of your right of withdrawal) the current version of the privacy policy is the valid one in each case.

Legal basis of the processing

Article 6 (1) (a) GDPR serves our organisation as the legal basis for processing operations in which we obtain consent for a specific processing purpose. Where the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case for example with processing operations necessary for the supply of goods or the provision of another service or consideration, the processing is based on Article 6 (1) (b) GDPR. The same applies to processing operations necessary for the performance of pre-contractual measures, for example in the case of enquiries about our products or services. Where our organisation is subject to a legal obligation that makes the processing of personal data necessary, for example to fulfil tax obligations, the processing is based on Article 6 (1) (c) GDPR. In rare cases the processing of personal data could become necessary in order to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured on our premises and his or her name, age, health insurance details or other vital information then had to be passed on to a doctor, a hospital or other third parties. The processing would then be based on Article 6 (1) (d) GDPR. Finally, processing operations could be based on Article 6 (1) (f) GDPR. Processing operations not covered by any of the aforementioned legal bases are based on this legal basis where the processing is necessary to safeguard a legitimate interest of our organisation or of a third party, provided that the interests, fundamental rights and fundamental freedoms of the data subject do not override it. Such processing operations are permitted to us in particular because they were specifically mentioned by the European legislator. In this respect the legislator took the view that a legitimate interest could be assumed where the data subject is a customer of the controller (recital 47, second sentence, GDPR).

Legitimate interests in the processing pursued by the controller or by a third party

Where the processing of personal data is based on Article 6 (1) (f) GDPR, our legitimate interest is the conduct of our business for the benefit of the wellbeing of all our employees and our shareholders.

Period for which the personal data is stored

The criterion for the period of storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data is deleted as a matter of routine, provided it is no longer required for the performance or initiation of a contract.

The controller and your contact

If you have questions about the collection, processing or use of your personal data, about information, rectification, blocking or erasure of data, or about the withdrawal of consent given or objection to a particular use of data, please contact the website operator directly. Their contact details can be found in the legal notice of this website.

Data protection in applications and the application process

The controller collects and processes the personal data of applicants for the purpose of conducting the application process. The processing may also take place by electronic means. This is the case in particular where an applicant transmits the relevant application documents electronically, for example by email or through a web form on the website, to the controller. If the controller concludes an employment contract with an applicant, the transmitted data is stored for the purpose of administering the employment relationship in compliance with statutory provisions. If no employment contract is concluded by the controller with the applicant, the application documents are deleted after two months, provided no other legitimate interests of the controller prevent deletion. Another legitimate interest in this sense is, for example, a burden of proof in proceedings under the German General Equal Treatment Act (AGG).

Use of Google Maps

Our website uses Google Maps to display maps and to create directions.

Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By visiting the website, Google receives information that you have accessed the corresponding page of our web presence. This also takes place regardless of whether you have a user account with Google or are logged in through it. In the event that you are logged in with a Google user account while using the website, the data is assigned directly to your user account. If you do not wish this, you must log out before using the service.

By using Google Maps you agree to the collection, processing and use by Google and, where applicable, by third-party providers, of the automatically collected data and of the data you enter. The terms of use for Google Maps can be found under the terms of use for Google Maps. Detailed information can be found at google.de: transparency and choice, and the privacy provisions. You must exercise your right of objection directly with Google. You can deactivate the Google Maps service through your browser settings (deactivation of JavaScript in the browser). Use is then no longer possible.

Use of Google (Universal) Analytics for web analysis

This website uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. IP anonymisation is activated on this website. Your IP address is therefore truncated beforehand by Google within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. Google will use this information in order to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services connected with website use and internet use. More information: https://support.google.com/analytics/answer/2763052?hl=de.

The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data held by Google. You can prevent the storage of cookies through a corresponding setting in your browser software. You can also prevent the collection by Google of the data generated by the cookie and relating to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Kontaktformular

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, are stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered into the contact form therefore takes place exclusively on the basis of your consent (Article 6 (1) (a) GDPR). You can withdraw this consent at any time. An informal notification by email to us is sufficient for this. The lawfulness of the data processing operations carried out up to the withdrawal remains unaffected by the withdrawal.

The data you enter in the contact form remains with us until you ask us to delete it, withdraw your consent to storage, or the purpose for storing the data ceases to apply (for example after your enquiry has been dealt with). Mandatory statutory provisions, in particular retention periods, remain unaffected.

Jameda

Our website uses plug-ins of jameda GmbH, St.-Cajetan-Straße 41, 81669 Munich. When you visit one of our pages equipped with a jameda plug-in, a connection to the jameda servers is established. The jameda server is thereby informed which of our pages you have visited.

jameda collects information about the use of www.jameda.de from individual computers. By collecting such information jameda intends to personalise its online offering. If you interact with the plug-in, for example by pressing the recommend button or leaving a comment, the corresponding information is transmitted directly from your browser to jameda and stored there.

You can find the purpose and scope of the respective data collection and information on the further processing and use of the data by the providers, as well as your related rights and setting options for protecting your privacy, on the jameda pages in the privacy policy at https://www.jameda.de/jameda/datenschutz.php

Forwarding and data transfer to Doctolib GmbH

We have integrated into our website the option to arrange appointments online through the website of Doctolib GmbH, Mehringdamm 51, 10961 Berlin (Doctolib).

When you press the button to arrange an appointment online, you are forwarded to the Doctolib website and can arrange an appointment online there. Although we ourselves do not forward any personal data to Doctolib, Doctolib may be able to draw conclusions from the fact that you come from our website. Before you click the button, no data is transferred to Doctolib.

With the forwarding you leave our website. Doctolib operates the Doctolib website and processes your data on its own responsibility and not on our behalf. We have no influence at all on the design or content of the Doctolib website and do not adopt it as our own. We equally have no influence at all on the nature and extent of the data processed by Doctolib or on the passing on of this data to third parties. In this respect we also have no effective means of control.

Please refer to the Doctolib privacy notices for details of which data is collected by Doctolib and how it is used: https://info.doctolib.de/datenschutzerklaerung/

Google ReCaptcha

We integrate the function for detecting bots, for example with entries in online forms (reCAPTCHA), provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is intended to check whether data entry on our websites (for example in a contact form) is made by a human or by an automated program. For this purpose reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various pieces of information (for example IP address, the time the website visitor spends on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

Further information on Google reCAPTCHA and the Google privacy policy can be found here: https://www.google.com/policies/privacy/

Weitere Informationen

Your trust matters to us. We would therefore like to be available at any time to answer your questions about the processing of your personal data. If you have questions that this privacy policy could not answer, or if you would like more detailed information on a point, please contact the operator of the website at any time. Their contact details can be found in the legal notice of this website.